Promoting Independence and Quality of Life


Teresa Carter Fontaine
Executive Director

Board of Directors

Myron Kelly    

Mark N. Ivey, Jr.    

Phillip S. Adams

Susan Beatty

Wanda Foster

Maggie Gray

Eloise Nenon

Madie Rountree

Lisa Smith

Sally Smith

Karen White

   About Us

The Southern Area Agency on Aging (SAAA)  is one of the 25 Area Agencies on Aging in Virginia. The Agency serves Danville, Martinsville and the Counties of Franklin, Henry, Patrick and Pittsylvania.

Southern Area Agency on Aging is a private, not for profit organization which receives federal, state and local funding, as well as fees and contributions from the individuals who receive services.

SAAA's mission is to provide services that promote independence and quality of life for older adults.  

The age to be eligible for most Agency on Aging services is 60.  (Exception: Age eligibility for the Agency's Senior Employment Program is 55 years and older).

SAAA office hours are 8:00 a.m. until 5:00 p.m., Monday through Friday. Services are provided during these hours.  Services are not provided nights, weekends, or holidays.  (Occasionally, recreation activities may be scheduled in the evening or on a weekend.)

Some of the services established by the Older Americans Act are designed to keep relatively healthy people strong and active (for example, transportation, and lunches at senior centers and other designated locations).  Other services are designed for the care of disabled or frail elders (for example, home delivered meals and help in the home).

SAAA staff members provide some of the services.  Other services are rendered by organizations that subcontract with the SAAA.

Many Agency services are used by people of all income levels.  Some services, especially those designed to assist frail elders, are in great demand.

Funding has not kept pace with the demand for home-delivered meals, personal care, and housekeeping. When the funding provided for a service is not enough to fill the demand, the Older Americans Act directs Agencies on Aging to target the service to elders with low income who lack family and friends to assist them.

Limitations on Services
There is a waiting list in many areas for home-delivered meals, personal care, housekeeping, and respite care. The wait can range up to a couple of months; some times longer.

Services are clustered in populated areas. Some outlying sections of counties cannot be served.   

Southern Area Agency on Aging  does not  discriminate on the basis of race, color, national origin, age, disability or sex in the administration or provision of any programs or services.

For a complete list of services provided, click services.

Southern Area Agency on Aging - 204 Cleveland Ave. Martinsville, VA 24112
Phone (800) 468-4571 and (276) 632-6442  -  Email:



Non Discrimination Statement

Southern Area Agency on Aging does not discriminate on the basis of race, color, national origin, age, disability or sex in the administration or provision of any programs or services.

Southern Area Agency on Aging no discrimina por raza, color, origen nacional, edad, discapacidad o sexo en la administración o la prestación de programas o servicios.


For additional information on Southern Area Agency on Aging’s nondiscrimination policies and      procedures or to file a complaint, please contact Michelle Brim, Title VI Manager  by telephone locally at (276) 632-6442 or 800-468-4571, by email at:

      Southern Area on Aging’s Complaint Procedure (RE:  complaints under Title VI)

If you believe you have been subjected to discrimination under Title VI based on your race, color, national origin, or any aspect of this policy, you may file a complaint up to 180 days from the date of the alleged discrimination.

Si usted cree que ha sido sometidos a discriminación bajo el Title VI basado en su raza, color, origen nacional o cualquier aspecto de esta política, puede presentar una queja por 180 días desde la fecha de la supuesta discriminación.


The complaint should include the following information:

  • Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against.
  • The location, names and contact information of any witnesses.


La queja debe incluir la siguiente información:

  • su nombre, dirección y cómo comunicarse con usted (es decir, número de teléfono, dirección de correo electrónico, etc.).
  • Cómo, cuando, donde y por qué crees que se discrimina contra.   
  • La ubicación, nombres e información de contacto de los testigos.








Any individual, group of individuals, or entity that believes they have been subjected to discrimination on the basis or race, color, or national origin may file a written complaint with the Southern Area Agency on Aging Title VI Manager, Michelle Brim.  The complaint is to be filed in the following manner:  A formal complaint must be filed within 180 calendars days of the alleged occurrence.

The complaint shall be submitted to the Southern Area Agency on Aging, Michelle Brim, Title VI Manager at 204 Cleveland Avenue, Martinsville, VA 24112. Complaints received by any other employee of Southern Area Agency on Aging will be immediately forwarded to the Title VI Manager.

In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the Title VI Manager.  Under these circumstances, the complainant will be interviewed (with an interpreter, if needed/available) and the Title VI Manager (or other SAAA staff members with Title VI responsibilities) will assist the complainant in converting the verbal allegations to writing.

  1.  Upon receipt of the complaint, the Title VI Manager will immediately:

a.       notify the Southern Area Agency on Aging Executive Director

b.      ensure that the complaint is entered in the complaint database

      2.    Within 3 business days of receipt of the complaint, the Title VI Manager will contact the   complainant by telephone to set up an interview. 

       3.   The complainant will be informed that they have a right to have a witness or representative present during the interview and can submit any documentation he/she perceives as relevant to proving his/her complaint.

4.      If DRPT has assigned staff to assist with the investigation, the Title VI Manager will offer an opportunity to participate in the interview.

5.      The alleged discriminatory service or program official will be given the opportunity to respond to all aspects of the complainant's allegations.

6.      The Title VI Manager will determine, based on relevancy or duplication of evidence, which witnesses will be contacted and questioned.

7.      The investigation may also include:

a.               investigating contractor operating records, policies or procedures

b.                reviewing routes, schedules, and fare policies

c.                reviewing operating policies and procedures

d.                reviewing scheduling and dispatch records

e.                observing behavior of the individual whose actions were cited in the complaint

8.      All steps taken and findings in the investigation will be documented in writing and included in the complaint file.

9.      The Title VI Manager will contact the complainant at the conclusion of the investigation, but prior to writing the final report, and give the complainant an opportunity to give a rebuttal statement at the end of the investigation process.

10.   At the conclusion of the investigation and within 60 days of the interview with the complainant, the Title VI Manager will prepare a report that includes a narrative description of the incident, identification of persons interviewed, findings, and recommendations for disposition.  This report will be provided to the CEO, the DRPT, and, if appropriate, Southern  Area Agency on Aging’s Executive Director.

11.   The Title VI Manager will send a letter to the complainant notifying them of the outcome of the investigation.  If the complaint was substantiated, the letter will indicate the course of action that will be followed to correct the situation.  If the complaint is determined to be unfounded, the letter will explain the reasoning, and refer the complainant to DRPT in the event the complainant wishes to appeal the determination.  This letter will be copied to DRPT.

12.   A complaint may be dismissed for the following reasons:

a.      The complainant requests the withdrawal of the complaint.

b.      An interview cannot be scheduled with the complainant after reasonable attempts.

c.      The complainant fails to respond to repeated requests for additional information needed to process the complaint.

13.   DRPT will serve as the appealing forum to a complainant that is not satisfied with the outcome of an investigation conducted by Southern Area Agency on Aging. DRPT will analyze the facts of the case and will issue its conclusion to the appellant according to their procedures.


Title VI Complaint Form

Southern Area Agency on Aging

Section I:



Telephone (Home):

Telephone (Work):

Electronic Mail Address:

Accessible Format Requirements?

Large Print


Audio Tape






Section II:

Are you filing this complaint on your own behalf?



*If you answered "yes" to this question, go to Section III.

If not, please supply the name and relationship of the person for whom you are complaining:


Please explain why you have filed for a third party:







Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.



Section III:

I believe the discrimination I experienced was based on (check all that apply):

[ ] Race                                 [ ] Color                                              [ ] National Origin

Date of Alleged Discrimination (Month, Day, Year):   __________

Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please use the back of this form.



Section IV

Have you previously filed a Title VI complaint with this agency?



Section V

Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?

[ ] Yes                                         [ ] No

If yes, check all that apply:

[ ] Federal Agency:

[ ] Federal Court                                                                             [ ] State Agency

[ ] State Court                                                                                 [ ] Local Agency

Please provide information about a contact person at the agency/court where the complaint was filed.                                                                   






Section VI

Name of agency complaint is against:

Contact person:


Telephone number:


              You may attach any written materials or other information that you think is relevant to your complaint.

Signature and date required below


                                             _____________________________________                   ____________________________

                        Signature                                                                                                                            Date



Please submit this form in person at the address below, or mail this form to:

Southern Area Agency on Aging

Title VI Compliance Officer, Michelle Brim

204 Cleveland Avenue

Martinsville, VA 24112











(For Danville, Martinsville and the Counties of Franklin, Henry, Patrick and Pittsylvania)


 Southern Area Agency on Aging (SAAA) wants to hear from people in the community about what you think is important so that older citizens can live in their communities with dignity and choice.  We want

to hear from:  older citizens, clients who receive our services, people who are providing care for a family member, people/organizations who come in contact with older individuals, or anyone who has an interest in making sure that services provided in the community are responsive to the needs of older adults.  All of your answers will be kept confidential.  We will publish only summary information.


1.     Which of the following services are the most important?  Please provide a ranking of 1, 2, or 3, for each service listed, with 1 being (greatest importance), 2 (moderate importance), or a 3 (less important).  Not all of the services listed are provided or funded by SAAA.  An * indicates a service that is not currently provided or funded by SAAA; ** indicates that the service is provided or funded by SAAA, but the service is not available in all areas served by SAAA.


____Adult Day Care (Licensed adult day care is available in Martinsville/Henry County only) **

____Care Coordination (connects older people with a variety of services and resources that they need to stay well and independent)

____Care Transitions (program that helps individuals transition between different settings:  home, hospital, nursing facility, etc.)   *

____Caregiver Support (caregiver training, caregiver support groups)

____Chore Program (help with heavy household tasks)

____Congregate Meals (meals served at community settings)

____Emergency Assistance (financial help with utilities, housing, home


____Employment/Training Services

____Health Promotion Activities (e.g., Chronic Disease/Diabetes Self Management Programs)

____Home-Delivered Meals

____Home Repairs


____Legal Assistance

____Long-Term Care Ombudsman Program (provides an advocate who resolves problems for people receiving long-term care, including people who live in nursing homes, assisted living facilities and those who receive home health services in their home)

____Medication Management (information, education and counseling that helps older citizens understand how to take prescriptions, over-the-counter and herbal medications)   *



____Money Management (help with completing tasks necessary to manage day-to-day financial matters)   *

____Personal Care (help with bathing and other personal care needs)

____Respite (Relief for caregivers)

____Socialization/Recreation Activities (programs provided at senior centers and other community settings)

____Transportation (to medical appointments, congregate meal sites and the grocery store)

____Transition Coordination (assistance with transitioning from an institutional long-term care facility to the community)   *  

____Virginia Insurance Counseling and Assistance Program (help with understanding Medicare, Medicare supplements, prescription drug plans, Medicaid and long-term care insurance)

____Volunteer Opportunities

____Yard Care   *

____Other (please specify) _______________________________

____Other (please specify) _______________________________

_____Other (please specify) _______________________________


2.     How can we better inform older persons about the services presently available?



3.     What factors prevent older persons from participating in community life?



4.     Which of the following should your community invest more in to help seniors?  Please rank your top three (3) choices, with 1 being the most important, 2 being moderately important and 3 being least important.  Please make only three selections. 


____Senior Centers

____Public Safety

____Exercise Programs

____Classes on nutrition, personal finances, or technology uses

____Better access to health care

____Affordable housing

____Better transportation options

____Educational programs like literacy, computer skills, etc.

____Employment/job training

____Activities like plays, concerts, or dances

____Walking/bike paths

____Other (please specify) __________________________________

____Other (please specify) __________________________________





5.     Which of the following are most important to having a high quality of life in your senior years?  Please rank your top three (3) choices, with 1 being the most important, 2 being moderately important and 3 being least important.


____Staying connected to friends and family

____Staying physically active

____Having quality health care coverage

____Having access to health care

____Staying active and competitive in the job market

____Having a spiritual/religious connection

____Staying mentally active

____Having access to technology

____Having financial means

____Other (please specify) __________________________________

____Other (please specify) __________________________________ 


6.     What type of volunteer work do you regularly do?  Please select all that apply.


____Church related

____Civic club/neighborhood groups

____Veterans programs

____Youth Programs



____Professional Groups

____Other (please describe) _______________________________________

____Other (please describe) _______________________________________


7.     In which zip code to you live?        ____________




Mail:     Southern Area Agency on Aging

204 Cleveland Avenue

Martinsville, VA  24112



Fax:  (276) 632-6252



Email to:





(276) 632-6442

Toll Free:  (800) 468-4571